[shaking his head a bit, equal parts frustration and for lack of an answer]

I don't know. It doesn't make any sense to go about things like this. Why not go to a world and ask directly for help, instead of bringing people here in such a roundabout way? And even if this was the only method available, the information provided is basic at best. If she really does want our help, why not give us as much information as possible?